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LOJO only accepts returns for store credit, LOJO does not permit refunds. All SALE items are FINAL SALE. All customized items, holiday/seasonal items (St. Paddy's Day, Halloween, Valentine's Day, Mardi Gras, Fourth of July, etc.), college bundles, and gift cards are FINAL SALE.
Other non-final sale items can be returned for STORE CREDIT ONLY within 14 days of your order being delivered. ALL items that are returned are subject to a restocking fee of $9.95 and original shipping and insurance costs are non-refundable. As items are custom made to order, refunds are not permitted. Items can only be returned for store credit. Customer is responsible for all shipping costs for returning your item. Orders cannot be canceled once placed as all orders go into production as soon as they are placed.
Please email info@lojobands.com for a return form.
- ORDERS CAN ONLY BE RETURNED FOR STORE CREDIT.
- Please include your order number, first & last name, and email address with your return.
- Once your return has been processed, a store credit will be emailed to you minus any shipping and restocking fees.
- All orders that are returned are subject to a restocking fee of $9.95. Original shipping and return shipping costs will not be repaid.
- Customer is responsible for all shipping costs for returning your item. Original shipping and insurance costs are non-refundable.
- Shipping costs are non-refundable and cannot be changed, refunded, or credited. Delivery dates cannot be guaranteed.
- After we receive your return, please allow 3-5 business days for your return to be processed and store credit emailed to you.
- We recommend shipping your return using a trackable service, such as USPS, UPS or FEDEX as LOJO can not issue store credit if the return is lost in transit.
- Items marked *FINAL SALE* or Holiday and Seasonal Items (St. Paddy's, Halloween, Fourth of July, etc.) are not eligible for store credit and will be returned to sender.
- Please email info@lojobands.com with your order number and item for help with your return.
- If 14 days have gone by since your order has been delivered, unfortunately we cannot offer you store credit.
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In the rare case your package is lost, stolen, or damaged, you can file a claim for a replacement. When you file a claim, you will have to verify whether the item was lost or damaged and it will be reviewed for approval. You can file a claim by emailing info@lojobands.com for assistance filing a claim.
- Orders cannot be canceled once placed as all orders go into production as soon as they are placed. Please email info@lojobands.com if you need to modify your order details and shipping address and LOJO will try to adjust your order if it has not been shipped.
*PLEASE NOTE THAT LOJO ONLY OFFERS STORE CREDIT FOR RETURNS, within 14 days of your order being delivered. ALL items that are returned are subject to a re-stocking fee of $9.95 and original shipping and insurance costs are non-refundable.
LOJO cannot guarantee delivery by a certain date. Our team always ships out orders as soon as possible, but sometimes USPS can take longer than 2-3 business days. Please contact LOJO before ordering if you need your order by a certain date and we will work with you to get it to you in time! Delivery dates cannot be guaranteed for any items, including seasonal and collegiate items.
Exchanges
We only replace items if they are defective or damaged. If you need to file a defect request to exchange it for the same item, send us an email at info@lojobands.com within 24 hours of receiving your garment with photos and your order number. We can not replace items after they have been worn or without the original tags attached. Our policy lasts 14 days. If 14 days have past we can not offer you an exchange for your defective item. We cannot permit exchanges for different sizes. If you need to order a different size, please follow the return instructions and with your store credit you can order the correct size. Please refer to our size guide or email info@lojobands.com and we will be happy to help you find your perfect fit!
Shipping Insurance
Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
If your order is missing but shows as delivered, please allow 5 days to file a claim with the USPS, UPS or other carrier if you did not insure your shipment at checkout. LOJO is not responsible for missing orders that are marked as delivered.
