All items purchased from Lo + Jo Bands are FINAL SALE.
Because each garment is hand-crafted and custom made specifically for you, lo + jo bands, LLC does not permit refunds or returns. All purchases of Gift cards, e-gift certificates, apparel, accessories and items on lojobands.com are final. Once your order is placed, lo + jo immediately begin processing your customized order, and all products are final sale. Items cannot be returned for exchange, credit, or refunds.
Items in Boutique Collection can be returned for store credit. Lo + Jo Bands accepts returns for unworn items with original tags attached within 30 days from your original purchase date.
- If 30 days have gone by since your purchase, unfortunately we cannot offer you store credit.
- After we receive your return, please allow 2-3 days for your return to be processed.
- Once your return has been processed, a store credit will be issued to your account.
- Customer is responsible for all shipping costs for returning your item. Original shipping costs are non-refundable.
- Please email email@example.com to initiate your return.
- Items in Boutique Collection marked *FINAL SALE* are not eligible for store credit.
- Store credit is not applicable for collegiate items.
*PLEASE NOTE THAT LO + JO BANDS ONLY OFFERS STORE CREDIT FOR BOUTIQUE COLLECTION RETURNS.
Lo + Jo cannot guarantee delivery by a certain date. Our team always ships out orders as soon as possible, but sometimes USPS can take longer than 2-3 business days. Please contact lo + jo before ordering if you need your order by a certain date and we will work with you to get it to you in time! Delivery dates cannot be guaranteed for any items, including seasonal and collegiate items.
We only replace items if they are defective or damaged. If you need to file a defect request to exchange it for the same item, send us an email at firstname.lastname@example.org within 24 hours of receiving your garment with photos and your order number. We can not replace items after they have been worn or without the original tags attached. Our policy lasts 14 days. If 14 days have past we can not offer you an exchange for your item. Since each garment is custom made specifically for you, we cannot permit exchanges for different sizes. Please refer to our size guide or email email@example.com and we will be happy to help you find your perfect fit!