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Return Policy

Because each garment is hand-crafted and custom made specifically for you, Lo + Jo Bands does not permit refunds. All customized items, holiday/seasonal items (St. Paddy's Day, Halloween, Valentine's Day, Mardi Gras, Fourth of July, etc.), and gift cards are FINAL SALE. Other non-final sale items can be returned for STORE CREDIT ONLY within 14 days of your order being delivered. ALL items that are returned are subject to a re-stocking fee of $9.95 and original shipping and insurance costs are non-refundable. Customer is responsible for all shipping costs for returning your item. Orders cannot be canceled once placed as all orders go into production as soon as they are placed. 

  • If 14 days have gone by since your order has been delivered, unfortunately we cannot offer you store credit.
  • After we receive your return, please allow 5-7 business days for your return to be processed.
  • Once your return has been processed, a store credit will be emailed to you minus any shipping, insurance, and restocking fees.
  • Customer is responsible for all shipping costs for returning your item. Original shipping and insurance costs are non-refundable.
  • Please email info@lojobands.com to initiate your return.
  • We reccomend shipping your return using a trackable service, such as USPS, UPS or FEDEX as Lo + Jo Bands can not issue store credit if the return is lost in transit. 
  • Items marked *FINAL SALE* are not eligible for store credit.
  • In the rare case your package is lost, stolen, or damaged, you can file a claim for a replacement or refund if you insured your order with Route+ at checkout. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. You can file a claim here: https://claims.route.com/ or email us at info@lojobands.com for assistance filing a claim.
  • Lo + Jo Bands is NOT responsible for lost, stolen, or damaged packages if you did not insure your shipment at checkout. Please feel free to reach out to the shipping carrier with the tracking number you received and they will assist you.

  • Orders cannot be canceled once placed as all orders go into production as soon as they are placed. Please email info@lojobands.com if you need to modify your order details and shipping address and Lo + Jo Bands will try to adjust your order if it has not been shipped. 

*PLEASE NOTE THAT LO + JO BANDS ONLY OFFERS STORE CREDIT FOR RETURNS, within 14 days of your order being delivered. ALL items that are returned are subject to a re-stocking fee of $9.95 and original shipping and insurance costs are non-refundable.

Lo + Jo cannot guarantee delivery by a certain date. Our team always ships out orders as soon as possible, but sometimes USPS can take longer than 2-3 business days. Please contact lo + jo before ordering if you need your order by a certain date and we will work with you to get it to you in time! Delivery dates cannot be guaranteed for any items, including seasonal and collegiate items.

Exchanges 
We only replace items if they are defective or damaged. If you need to file a defect request to exchange it for the same item, send us an email at info@lojobands.com within 24 hours of receiving your garment with photos and your order number. We can not replace items after they have been worn or without the original tags attached. Our policy lasts 14 days. If 14 days have past we can not offer you an exchange for your defective item. Since each garment is custom made specifically for you, we cannot permit exchanges for different sizes. Please refer to our size guide or email info@lojobands.com and we will be happy to help you find your perfect fit!

Shipping Insurance
Lo + Jo Bands is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be completely protected from damage, loss, or theft. In the rare case that your order never comes or is broken upon arrival, you can easily file a claim with Route+ and receive a replacement or be fully reimbursed with the click of a button. We are excited to offer this service to you to provide the most seamless purchase experience!

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/ or email us at info@lojobands.com to file a claim. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

If your order is missing but shows as delivered, please allow 5 days to file a claim with the USPS, UPS or other carrier if you did not insure your shipment at checkout. Lo + Jo Bands is not responsible for missing orders that are marked as delivered. Lo + Jo Bands does not file the claims as shipping services need information from the recipient. 

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