Shipping Policy

How long does shipping take?

  • Shipping options include: Standard Shipping (2-5 business days), Expedited Shipping (1-3 business days), Overnight Shipping (1 business day).
  • Please keep in mind, your shipping method starts as soon as your order is processed and shipped. Processing time varies based on if your item is made to order or in stock.
  • Orders go into production as soon as they are placed and typically take 1-4 weeks to create and ship. Most items ship in under 1 week - depending on production times.
  • For in stock items, please allow 1-2 business days for orders to be processed.
  • During periods of high demand, orders can take slightly longer to ship - but your order has been processed and is in production for you!
  • As soon as your order is shipped, you will receive an email or text with your tracking information.  Standard shipping typically takes 2-5 business days. 
  • If you need your order by a certain date - please contact before placing your order and we will let you know if we have it in stock to ship out within 1-2 business days!
  • Halloween and seasonal/holiday items cannot be canceled once placed and are final sale. 
  • We cannot guarantee delivery by a certain date. Our team always ships out orders as soon as possible, but sometimes USPS and UPS can take longer than 2-5 business days to deliver. 
  • ALL shipping fees and shipping methods cannot be changed and are non-refundable once your order or part of your has shipped.
  • In stock items will ship within 1-2 business days. Orders within the US ship via USPS 2-5 business day mail or UPS 1-3 business day mail. 

  • Orders can only be changed or cancelled before production has started. If you need to change or cancel your order, please email as soon as possible. Orders cannot be cancelled for a refund if it is already in production.
  • International shipping time varies. Please select rush international shipping if you need your order by a certain date. We cannot guarantee delivery by a certain date. Standard International shipping typically takes 3-5 weeks and Rush International shipping typically takes 2-4 weeks.  
  • INTERNATIONAL ORDERS: We highly recommend insuring your order with our package protection (Route).
  • Items shipped outside of The United States may be subject to duties, taxes, handling or other miscellaneous charges which have been defined by the country if import. These fees are not included in the cost of your order. Lo + Jo Bands is not responsible for any international costs that may occur. Please check with your local customs before placing your order.
  • Express shipping methods are available upon request, but delivery dates cannot be guaranteed with overnight or express shipment methods.
  • To protect your order against loss or theft, add Route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. If you insured your order with Route+ at checkout, you will receive a confirmation email from Route+ with a link to file a claim. You can also file a claim here: or email us at for assistance filing a claim. When you file a claim, it will be reviewed for approval for a reorder or refund.