Shipping Policy

Standard shipping is calculated at checkout and is free on orders $50+. 
For orders over $50, FREE shipping is automatically applied at checkout!

Shipping Rates

  • Free Shipping: Orders over $50 qualify for free standard shipping within the U.S.
  • Calculated Shipping: For orders under $50, shipping costs are calculated at checkout.

Processing Time

  • Made-to-Order Items: As items are custom made to order, orders go into production as soon as they are placed and typically take 1-4 weeks to create and ship. Most items ship in under 1 week - depending on production times.
  • In-Stock Items: Ship within 1–2 business days. 
  • High-Demand Periods: Processing times may extend; however, rest assured your order is being prepared.
  • If you need your order by a certain date - please contact  info@lojobands.com before placing your order and we will let you know if we have it in stock to ship out! Orders cannot be canceled once they are placed.

Shipping Methods & Delivery Times

  • Standard Shipping: 2–5 business days
  • Expedited Shipping: 1–3 business days
  • Overnight Shipping: 1 business day

Note: Please keep in mind, your shipping method starts as soon as your order is processed and shipped and does not include production time. Processing time varies based on if your item is made to order or in stock.

  • Delivery dates cannot be guaranteed with overnight or expedited shipment methods. Shipping methods will not be refunded if your order is delivered late due to a carrier delay.  ALL shipping fees and shipping methods cannot be changed and are non-refundable once your order or part of your has shipped. 

Order Modifications & Cancellations

  • Order Changes: Orders can only be modified before production begins. Orders cannot be canceled once they are placed.
  • Final Sale Items: Seasonal and holiday items (e.g., Halloween, Valentine's Day) are final sale and cannot be changed or modified once ordered.

Partial Shipments

  • Multiple Shipments: Orders containing multiple items may be shipped separately to expedite delivery. Depending on what products were ordered, orders with multiple items are often shipped out separately (in multiple shipments) as soon as they have been processed rather than waiting until the entire order is complete. Therefore, you may receive your order in separate packages. We use this shipping method to ensure the quickest delivery times possible. 

International Shipping

  • Delivery Times: Standard International: 3–5 weeks; Rush International: 2–4 weeks. We cannot guarantee delivery by a certain date. 
  • Customs & Duties: International orders may be subject to customs fees, taxes, or other charges not included in the order total. LOJO is not responsible for these additional costs.

Delivery Guarantees

  • Estimated Delivery: While we strive for timely delivery, we cannot guarantee arrival dates due to potential carrier delays for standard shipping, expedited shipping or overnight shipping.
  • Non-Refundable Shipping: Shipping fees are non-refundable once an order or part of your order has been shipped.

Tracking Information

  • Notifications: Once your order ships, you will receive an email or text with tracking details.

Need Your Order by a Specific Date?

  • Contact Us: If you require your order by a certain date, please email info@lojobands.com before placing your order to confirm availability.

For any further questions or assistance, feel free to reach out to us at info@lojobands.com.

Orders cannot be changed or cancelled for a refund after they are placed. Orders go into production immediately. During busier times made to order items may take 2-5 weeks to ship, please plan ahead. If you need an item sooner, check the product description for items that are ready to ship in 1-2 business days. Shipping costs are non-refundable. Delivery dates cannot be guaranteed.